Kiwibit Smart Bird Feeder – FAQs – Kiwibit

This article answers the most common questions about using the Kiwibit Smart Bird Feeder, including account setup, connection, sharing, subscriptions, and daily use.

Account Setup

I'm not receiving the verification code email. What should I do?

If you're not receiving the verification code, please try the following:

Check your spam or junk folder
Make sure the email address was entered correctly
If possible, try a different email address (some email providers may block automated emails)

If you still don't receive the code, please contact our support team.

Can I use my Kiwibit feeder without creating an account?

No. An account is required to set up and use the Kiwibit Smart Bird Feeder.

Your account allows you to:

Access live view and recordings
Receive notifications
Share the device with family members
Manage subscriptions and AI features

Device Setup

What Wi-Fi network does Kiwibit support?

Kiwibit Smart Bird Feeder and Kiwibit Smart Bird Feeder 2 support 2.4GHz Wi-Fi networks only. It does not support 5GHz Wi-Fi.

If your router uses both bands, make sure you are setting up the feeder on a 2.4GHz Wi-Fi network.

The QR code won't scan. What should I do?

You normally don't need to scan any QR code or barcode during setup.

Kiwibit is usually set up automatically using Bluetooth. As long as Bluetooth permission is enabled on your phone, setup should be quick and doesn't require scanning anything.

If the Bluetooth connection doesn't work, the app may guide you to an alternative setup method using a QR code. In this case, the feeder's camera scans a QR code shown on your phone screen.

The feeder keeps beeping during setup. What does that mean?

Repeated beeping usually means the feeder is in pairing mode or waiting for a network connection.

If it keeps beeping:

Confirm your Wi-Fi password is correct
Make sure you are using a 2.4GHz network
Restart the setup process in the app

Sharing & Multi-User Access

How can I share my Kiwibit feeder with family members?

You can share your Kiwibit feeder with family members through the Kiwibit app. For step-by-step instructions, see:

Sharing Your Kiwibit Device with Others

Can two people watch the feeder at the same time?

Shared users can view the feeder, but one account cannot be logged in on multiple phones at the same time. Each person will need their own Kiwibit account.

What does shared device access allow someone to do?

Shared users can:

View live video
Watch recorded clips

They cannot:

Change device settings
Mange subscriptions
Remove the device from your account

Subscriptions & AI Features

Do I need a subscription for Kiwibit to work?

No. The feeder works without a subscription for basic features like live view.

A subscription is required for:

AI bird identification
Smart notifications and insights
Extended cloud video storage

I bought (or received) a Kiwibit feeder with built-in AI. Why is the app asking me to subscribe?

Some Kiwibit feeders include AI Identification built in, which is activated using a redeem code included in the box.

If your feeder includes AI Identification:

Look for a redeem code on a card or sheet inside the packaging
Open the Kiwibit app
Go to About Kiwibit
Tap Redeem Code and enter the code

Once the code is redeemed, AI features will be unlocked on your account.

If you don't see a redeem code, or you're not sure whether your feeder includes built-in AI:

Check your order details, or
Contact our support team with your order number so we can help confirm and activate it if applicable.

How do I know if AI bird identification is active?

If AI bird identification is active, you'll see a "Kiwibit Plus" section on your Account page.

When AI is active, identified bird species will also appear in your activity feed.

Using Kiwibit Day to Day

How do I view the live stream?

Open the Kiwibit app and tap your Kiwibit feeder on the Home screen. This opens the live stream. To exit, tap the "X" in the top-left corner.

Why is there a red dot next to some videos?

A red dot indicates a new or unread event in your activity list.

Can I view Kiwibit from a web browser instead of the app?

At this time, live view and recordings are available only through the Kiwibit app.

Hardware, Mounting & Power

Does Kiwibit come with a mounting pole?

No. The feeder does not include a mounting pole.

Kiwibit is compatible with standard 1-inch mounting poles, which can be purchased separately.

Is the Kiwibit feeder waterproof?

Yes. Kiwibit is designed for outdoor use and is rated IP65 for water resistance. It is also UV resistant for long-term outdoor exposure.

What is the USB cable used for?

The USB cable is used for charging the feeder's battery.

Warranty

Is my Kiwibit feeder under warranty?

Yes. Kiwibit includes a one-year limited warranty.

Warranty coverage details can be found here.

What should I do if parts are missing from my box?

Please contact our support team and include:

Your order details
A description of the missing parts

Have Questions or Need Help?

If you need any further assistance or run into any issues, our support team is here to help:

Phone Support: Need help right away? Call us at +1 (888) 831-8803 (Monday to Friday, 10 AM – 6 PM PT).
Email or In-App Support: Have questions or need assistance? You can email us directly at support@kiwibit.com, or open the app and go to Account > Request Help to send us a message.
Live Chat or Leave a Message: Click or tap the chat button at the bottom-right corner of this page. You can chat with us live when we're online, or leave a message if we're away — we'll get back to you as soon as possible.