Warranty FAQs – Kiwibit

Our Commitment: No matter where you purchased your Kiwibit product, we're here for you. If something isn't working as expected, please don't hesitate to reach out — we'll do everything we can to help, resolve the problem, and ensure you're satisfied.

Do Kiwibit products come with a warranty?

Yes — all genuine Kiwibit products purchased through our official website or authorized retailers come with a 1-year standard limited warranty strictly starting from the original date of purchase.

Warranty+ Extended Coverage: By completing your official product registration within the required period after purchase, you activate our Warranty+ program. This adds 1 additional year of coverage, which begins immediately after your 1-year standard warranty expires (providing a total of 2 years of hardware protection).

What is covered under the limited warranty?

The warranty covers manufacturing defects, material or workmanship flaws, and normal-use internal electronic component failures.

If a verified hardware defect occurs during your active coverage period, Kiwibit will provide a solution at our discretion, which may include shipping replacement components or providing a brand-new replacement unit.

Please note: Individual replacement components sent to resolve an issue do not come with a new or separate warranty; they simply inherit the remaining duration of your original product's warranty.

What is NOT covered under the warranty?

Our limited warranty does not cover the following:

Products purchased from non-authorized third-party sellers, secondary auction sites, or peer-to-peer resales.
Accidental, cosmetic, or intentional damage (such as physical drops, physical abuse, heavy water exposure, or unapproved alterations).
Issues caused by external environmental factors, including unstable home Wi-Fi networks, router band incompatibility, or mobile device setting restrictions.
Free promotional gifts, contest giveaways, review samples, or marketing test units (these items are strictly exempt from warranty support).
Products without a valid order number or clear proof of purchase.

How do I file a warranty claim? (RMA and Shipping Rules)

To initiate a diagnostic review and claim, please contact our support team. Any warranty shipment requires a mandatory Return Merchandise Authorization (RMA) profile before processing. Unapproved packages sent to our warehouses without a valid RMA number will be rejected.

Warranty Shipping Fees: For verified hardware claims initiated within 30 days of the original purchase date, Kiwibit will cover all associated return and diagnostic shipping fees. For hardware claims initiated after the first 30 days of ownership, the customer is responsible for safe one-way transit costs to our fulfillment facility, while Kiwibit will cover the delivery costs of the replacement item back to you.

What should I do if my product arrives damaged or with missing parts?

Please contact our support team within 7 days of delivery with the following details:

Order number and verified shipping address.
A concise description of the arrival issue.
Clear photos or video files capturing the package damage or specific missing sections.

Once validated, we will immediately send out the required missing parts or a complete replacement unit completely free of charge, including all shipping fees.

Have Questions or Need Help?

If you need any further assistance or run into any hardware setup issues, our support team is here to help:

Phone Support: Need help right away? Call us at +1 (888) 831-8803 (Monday to Friday, 10 AM – 6 PM PT).
Email or In-App Support: Have questions or need assistance? You can email us directly at support@kiwibit.com, or open the app and go to Account > Request Help to send us a message.
Live Chat or Leave a Message: Click or tap the chat button at the bottom-right corner of this page. You can chat with us live when we're online, or leave a message if we're away — we'll get back to you as soon as possible.