Returns & Refunds FAQs

At Kiwibit, we want you to feel confident about your purchase. If something isn't right, our support team is here to help. This policy is in addition to, and does not limit, exclude, or replace, any non-excludable consumer rights you may have under applicable law, including rights relating to defective, damaged, misdescribed, non-conforming, delayed, or undelivered products.

 

We offer a 30-day return policy from the date your order is delivered, based on the delivery date shown in your tracking information.

To request a return, please email us at support@kiwibit.com with:

Our team will review your request and reply with return instructions. Please do not send any item back before receiving instructions from us.

**Returned products must be unused, in their original packaging, and include all accessories, parts, and documentation. Missing accessories, damaged packaging, visible signs of use, or incomplete returns may affect your refund or cause the return to be rejected.

 

For returns involving product defects, quality issues, damage in transit, missing parts, or incorrect items, Kiwibit covers return shipping costs for orders shipped to the United States, Canada, and the United Kingdom.

For returns due to personal preference or other non-quality-related reasons, the customer is responsible for return shipping. This includes reasons such as ordering the wrong item, changing your mind, no longer needing the product, or the product not meeting personal expectations.

Original shipping fees will not be refunded.

 

Once your returned item is received and inspected, approved refunds will be issued to your original payment method within 7 business days.

Refunds are based on the actual amount paid. Discounts, promotions, or other price adjustments will not be refunded at the original product price. Your bank or payment provider may require additional time to post the refund to your account.

 

If your product arrives damaged, is missing parts, or you receive the wrong item, please contact us at support@kiwibit.com within 7 days of delivery.

Please include your order number, a clear description of the issue, and photos or videos showing the damage, missing components, or incorrect item.

After we review and confirm the issue, we may replace the item, send missing parts, or provide another reasonable solution free of charge. Please keep all original packaging for return or inspection purposes.

 

We do not charge restocking fees for eligible returns.

All returns, warranty claims, replacements, and refund requests are subject to physical inspection and verification. We may reject or adjust a refund, replacement, or claim if we find suspected fraud, product tampering, policy abuse, incorrect returned items, missing core functional components, or deliberate misrepresentation.

 

We cannot accept returns for:

Orders can only be canceled before they have been processed or shipped.

If you wish to cancel your order, please email us at support@kiwibit.com within 3 hours of placing your order. Once an order has been processed or shipped, it cannot be canceled, but you may still request a return after delivery under this policy.

Refusing a package or sending an item back without contacting us first does not guarantee a refund. Refunds can only be processed after the item has been received and inspected.

 

All Kiwibit products come with a 1-year limited warranty for eligible quality-related issues under normal use.

For full warranty details, please visit our Warranty Policy.

 

If you have any questions about returns, refunds, damaged items, incorrect items, or order cancellations, please contact us at support@kiwibit.com. To help us assist you faster, please include your order number, the email used to place the order, a description of the issue, and photos or videos when applicable.