Returns & Refunds FAQs – Kiwibit

This article answers common questions related to returns and refunds for orders placed through our official store.

Note: If you placed your order through another platform (e.g., Amazon), please refer to that platform's return and refund policies.

Our Commitment: No matter where you purchased your Kiwibit product, we're here for you. If something isn't working as expected, please don't hesitate to reach out — we'll do everything we can to help, resolve the problem, and ensure you're satisfied.

What is your return policy?

You can return your product within 60 days of delivery. Items must be unused, in original packaging, and include all accessories.

How do I start a return?

Just contact our support team with the following information:

Order number
Name and email used to place the order
Product(s) you'd like to return
Reason for return
(Optional) Photo or video if there's an issue

Who pays for return shipping?

If the return is due to a quality issue, we'll cover the shipping and provide a prepaid return label.
If returning for personal reasons, you'll need to cover return shipping.

When will I receive my refund?

Once we receive and inspect your return, you'll get a confirmation email. Your refund will be issued to your original payment method within 7 business days.

What items can't be returned?

We're unable to accept returns for:

Used items or products without original packaging
Free gifts or promotional items
Items returned more than 60 days after delivery

Have Questions or Need Help?

If you need any further assistance or run into any issues, our support team is here to help:

Phone Support: Need help right away? Call us at +1 (888) 831-8803 (Monday to Friday, 10 AM – 6 PM PT).
Email or In-App Support: Have questions or need assistance? You can email us directly at support@kiwibit.com, or open the app and go to Account > Request Help to send us a message.
Live Chat or Leave a Message: Click or tap the chat button at the bottom-right corner of this page. You can chat with us live when we're online, or leave a message if we're away — we'll get back to you as soon as possible.