Our Commitment: No matter where you purchased your Kiwibit product, we're here for you. If something isn't working as expected, please don't hesitate to reach out — we'll do everything we can to help, resolve the problem, and ensure you're satisfied.
Do Kiwibit products come with a warranty?
Yes — all Kiwibit products come with a 1-year limited warranty from the date of purchase. The warranty covers non-accidental quality issues and normal product defects, including replacement parts.
Please note: accidental or intentional damage (like drops or water exposure) is not covered.
What should I do if my product arrives damaged or with missing parts?
Please contact our support team within 7 days of delivery with the following information:
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Order number
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Description of the issue
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Photos or video of the damage
We'll send you a replacement or any missing parts free of charge, including shipping.
Have Questions or Need Help?
If you need any further assistance or run into any issues, our support team is here to help:
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Phone Support: Need help right away? Call us at +1 (888) 831-8803 (Monday to Friday, 10 AM – 6 PM PT).
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Email or In-App Support: Have questions or need assistance? You can email us directly at support@kiwibit.com, or open the app and go to Account > Request Help to send us a message.
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Live Chat or Leave a Message: Click or tap the chat button at the bottom-right corner of this page. You can chat with us live when we're online, or leave a message if we're away — we'll get back to you as soon as possible.
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