Shipping FAQs

We're committed to delivering your Kiwibit products safely and reliably. This policy explains where we ship, how orders are processed, and what to expect after your order has been placed.

 

We currently ship to the United States, Canada, and the United Kingdom. Shipping availability is subject to the regional restrictions listed below.

At this time, we do not ship to Alaska, Hawaii, American Samoa, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, the US Virgin Islands, PO Boxes, APO, FPO, or DPO addresses, or Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific addresses. We may also be unable to deliver to locations that cannot be serviced by our carriers.

 

 

Orders are typically processed within 1 to 2 business days after purchase.

Business days do not include weekends or public holidays. Processing may take longer during holidays, promotional periods, severe weather, or carrier peak seasons.

You will receive a shipping confirmation email with tracking information once your order has shipped.

 

If you wish to cancel your order, please email us at support@kiwibit.com within 3 hours of placing the order.

Orders can only be canceled before they have been processed or shipped. Submitting a cancellation request within 3 hours does not guarantee cancellation if the order has already entered processing.

If you need to change your shipping address, please contact us as soon as possible. We may be able to update the address before the order ships, but we cannot guarantee that the change can be completed once processing has begun.

Once an order has shipped, it cannot be canceled or redirected. You may request a return after delivery in accordance with our Return & Refund Policy.

 

We work with trusted carriers, including Amazon Logistics, FedEx, UPS, and other regional delivery providers.

Customers cannot select a specific carrier. The carrier used for your order will depend on the delivery address, warehouse availability, package size, and service coverage.

Estimated standard delivery times begin on the date your order ships and do not include order processing time:

United States: 3 to 7 business days

Canada: 5 to 12 business days

United Kingdom: 5 to 10 business days

Delivery times are estimates and are not guaranteed. Delivery may be delayed by public holidays, promotional periods, severe weather, customs processing, carrier disruptions, or other circumstances outside our reasonable control.

 

We offer free standard shipping on all orders placed through our official online stores. No minimum purchase is required.

Expedited shipping is available for an additional fee and may be selected at checkout.

Free shipping applies to standard shipping only and does not apply to expedited shipping.

 

For orders shipped to Canada and the United Kingdom, applicable customs duties, import taxes, VAT, and GST are included in the product price.

Customers will not be charged additional duties or taxes upon delivery.

 

Once your order ships, you will receive a shipping confirmation email with a tracking link. Tracking information may take 24 to 48 hours to appear after the carrier receives your package.

If your order contains multiple items, the items may ship in separate packages and arrive at different times. Each shipment may have its own tracking number.

 

If your package has not arrived by the estimated delivery date, or if its tracking information has not been updated for an extended period, please contact us at support@kiwibit.com.

We will review the tracking information and work with the carrier to investigate the issue. Carrier investigations may take additional time to complete.

If the carrier confirms that the package has been lost, we will assist with a replacement or refund, as appropriate.

 

If tracking shows that your package was delivered but you have not received it, please check your front door, mailbox, nearby delivery areas, other members of your household, neighbors, building office, reception desk, property manager, and any safe location identified in the tracking details.

If you still cannot locate the package, please contact us at support@kiwibit.com within 7 days of the recorded delivery date.

We will review the tracking information and may open an investigation with the carrier. A package marked as delivered does not automatically qualify for a replacement or refund.

 

If your order arrives damaged or is missing an item or component, please contact us at support@kiwibit.com within 7 days of delivery.

Please provide your order number, a description of the issue, and photos or videos showing the package, product, shipping label, damage, or missing components.

Please keep the product and all original packaging while we review your request. After confirming the issue, we may provide replacement parts, replace the product, or offer another appropriate resolution in accordance with our Return & Refund Policy.

 

Refusing a package does not automatically qualify the order for a refund.

If a package is refused or returned as undeliverable, we must receive and inspect it before determining whether a refund is available.

Additional shipping or reshipping costs resulting from a refused delivery may be the customer’s responsibility.

Incorrect or Incomplete Shipping Addresses

Please review your shipping information carefully before placing your order.

We are not responsible for delays, failed deliveries, lost packages, or additional costs caused by an incorrect or incomplete address provided at checkout.

If a package is returned because of an incorrect or incomplete address, the customer may be responsible for any additional shipping or reshipping costs.

 

If you have any questions about shipping, tracking, delivery delays, damaged packages, or address changes, please contact us at support@kiwibit.com.

To help us assist you more quickly, please include your order number, the email address used to place the order, your shipping address, your tracking number if available, a brief description of the issue, and relevant photos or videos when applicable.