Shipping FAQs – Kiwibit

This article answers common questions related to shipping, tracking, and delivery for orders placed through our official store.

Note: If you placed your order through another platform (e.g., Amazon), please refer to that platform's shipping and delivery policies.

Where do you ship?

We currently ship to the contiguous United States only (lower 48 states).

Shipping Restrictions: We are unable to deliver to P.O. Boxes, APO/FPO addresses, or US territories and offshore islands (including Alaska, Hawaii, Puerto Rico, and Guam).

How much does shipping cost?

We offer Free Standard Shipping on all qualified orders of $50 or over within our promised delivery zones in the contiguous United States. For orders under $50, standard shipping rates will be calculated at checkout.

Please note that any free shipping thresholds or promotional qualifications are calculated based on the subtotal amount after discounts are applied and before taxes are added. Specific promotional shipping rules will always follow the terms outlined on our current campaign landing pages.

How long will it take to process and receive my order?

Order Processing: Orders are processed within 1–2 business days (excluding weekends and holidays). Processing times may be slightly extended during major promotional events or peak seasons.

Delivery Time: Standard delivery generally takes 3–5 business days after shipment. Please note that transit time is calculated from the day your package is handed over to the carrier, not the time the order was placed.

Which carriers do you use?

We utilize a network of reliable delivery partners including Amazon Logistics, FedEx, and UPS. To ensure optimal efficiency and speed, our fulfillment system selects the best carrier dynamically based on your delivery address. We do not support customer-designated carrier options.

Will my order arrive in a single package? (Split Shipments)

To get your items to you as fast as possible, orders containing multiple items (such as a smart bird feeder and separate add-on accessories) may be split into multiple packages depending on real-time warehouse inventory locations.

You will receive a separate tracking number for each package shipped. Kiwibit will never charge you extra for split shipments. If one package arrives earlier than the others, please check your remaining tracking links for the rest of your items.

Can I cancel my order or change my shipping address?

Cancellations and address updates can only be attempted before the warehouse begins processing your order. Because our automated fulfillment system works quickly to pack and ship orders, we cannot guarantee modifications or cancellations.

Once an order has entered processing or has been dispatched, no changes can be made. If a package is misdelivered, returned to our warehouse, or lost due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any associated re-shipping or forwarding fees.

What should I do if my tracking shows "Delivered" but I haven't received it?

Occasionally, carriers will accidentally scan a package as "Delivered" 24–48 hours before it actually arrives, or place it in a secure spot out of plain sight. Please complete the following checks first:

Check all potential drop-off areas (porch, garage, side doors, mailboxes, or community drop-off spots).
Check with neighbors, household members, or building property managers to see if it was accepted on your behalf.

Carrier Disclaimer & Time Limits: Kiwibit relies on our carrier network for final delivery and cannot be held liable for packages stolen, misplaced, or lost after a successful "Delivered" scan.

If your package is still missing after 3 business days from the marked delivery date, you must notify our support team within 14 days of the scanned delivery date. Beyond this 14-day window, carriers automatically reject investigations, and we will be unable to offer a complimentary replacement or refund.

What happens if I refuse delivery?

Package refusal does not guarantee an immediate or automatic refund. Refused shipments will need to be returned to our fulfillment facility, processed, and checked for internal status before a refund can be approved and executed.

Have Questions or Need Help?

If you need further assistance with your shipment or need us to look into a tracking delay, our support team is ready to assist:

Phone Support: Need help right away? Call us at +1 (888) 831-8803 (Monday to Friday, 10 AM – 6 PM PT).
Email or In-App Support: Have shipping questions? You can email us directly at support@kiwibit.com, or open the app and go to Account > Request Help to drop us a line.
Live Chat or Leave a Message: Click or tap the chat button at the bottom-right corner of this page. You can chat with us live when we're online, or leave a message if we're away — we'll get back to you as soon as possible.