Shipping FAQs – Kiwibit

This article answers common questions related to shipping for orders placed through our official store.

Note: If you placed your order through another platform (e.g., Amazon), please refer to that platform's shipping and delivery policies.

Do you ship internationally?

We currently ship to the United States only.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your delivery in real time.

How long will it take to receive my order?

Orders are processed within 1–2 business days, and standard delivery takes 3–5 business days via Amazon Logistics.

How much does shipping cost and can I choose express or priority shipping?

Orders over $50 (before tax) ship free.
Orders under $50 will be charged a flat $4.99 shipping fee.

We currently do not offer expedited shipping on our website. If you need faster delivery, please visit our Amazon store for Prime and expedited options.

What should I do if my package is delayed or missing?

If you haven't received your order within 10 days of shipping, please contact our support team and we'll help resolve the issue.

What happens if I entered the wrong shipping address?

Please double-check your shipping details before placing an order.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Have Questions or Need Help?

If you need any further assistance or run into any issues, our support team is here to help:

Phone Support: Need help right away? Call us at +1 (888) 831-8803 (Monday to Friday, 10 AM – 6 PM PT).
Email or In-App Support: Have questions or need assistance? You can email us directly at support@kiwibit.com, or open the app and go to Account > Request Help to send us a message.
Live Chat or Leave a Message: Click or tap the chat button at the bottom-right corner of this page. You can chat with us live when we're online, or leave a message if we're away — we'll get back to you as soon as possible.