This article answers common questions related to orders placed through
our official store.
Note: If you placed your order through another platform (e.g., Amazon), please refer to that platform's order management, shipping, and cancellation policies.
How do I cancel or change my order?
If you need to cancel your order, please contact our support team within 5 hours of placing it. Once your order has been processed and shipped, we're no longer able to cancel it — but you can still return it once it arrives.
I didn't receive a confirmation email. What should I do?
First, please check your spam or junk folder.
If you still can't find the confirmation email, reach out to our support
team and we'll confirm your order for you.
Can I update my shipping address after I've placed the order?
We may be able to help if your order hasn't been processed yet.
Contact our support team as soon as possible and we'll do our best to assist.
Have Questions or Need Help?
If you need any further assistance or run into any issues, our support
team is here to help:
-
Phone Support: Need help right away? Call us at +1 (888) 831-8803 (Monday to Friday, 10 AM – 6 PM PT).
-
Email or In-App Support: Have questions or need assistance? You can email us directly at support@kiwibit.com, or open the app and go to Account > Request Help to send us a message.
- Live Chat or Leave a Message: Click or tap the chat button at the bottom-right corner of this page. You can chat with us live when we're online, or leave a message if we're away — we'll get back to you as soon as possible.
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