Troubleshooting 'Authentication Error' When Adding Kiwibit Device – Kiwibit

If you encounter an 'Authentication Error' or your Wireless Network cannot be detected when adding a Kiwibit device to the network, the issue may be due to the following: Wi-Fi security settings being set to WPA3 or WPA2 Enterprise Mode/WPA3 Enterprise Mode. Below are common causes and steps to resolve them if you encounter them during your setup:

Possible Causes

1. Incompatible Security Mode

Your router may be set to WPA3 mode, while the Kiwibit device supports encryption mode equal or less than WPA2.

2. Enterprise Authentication Settings

If your router is configured to use WPA2 Enterprise Mode/WPA3 Enterprise mode (which relies on a RADIUS server), the Kiwibit device will not be able to connect since it only supports pre-shared key (PSK) authentication.

3. Special Authentication Methods

Certain routers have special authentication features enabled, such as:

SMS authentication
Web authentication (captive portal login) These methods can prevent the camera from completing the authentication process.

4. Cannot Detect Wireless Network

Your router may be broadcasting only a 5GHz network. The Kiwibit App cannot detect a 5GHz SSID because Kiwibit devices are only compatible with 2.4GHz Wi-Fi networks. Please ensure your router is also broadcasting a 2.4GHz network.

How to Fix the Issue/s

Depending on your router’s manufacturer, you may be able to adjust settings through its mobile management application. Listed below are steps on how to configure your router settings:

How to Change Wireless Encryption Settings

1: Log in to Your Router’s Management App

Open your router’s mobile app and log in (ensure you have the latest version installed).

2. Access Wi-Fi Security Settings

Navigate to the Wireless Settings, Wi-Fi Security, or Network Security section.

3. Adjust Security Settings

Change Encryption Mode: If your router is set to WPA3 or Enterprise mode, switch to WPA2-PSK (AES).
Disable Special Authentication Methods: If features like SMS or web authentication are enabled, disable them.
Try an Alternative Network: If possible, connect the camera to a different 2.4Ghz Wi-Fi network to verify the issue.

4. Save Changes and Reconnect

Save the updated settings and attempt to reconnect the camera.

Manufacturer-Specific Guides

If you need additional help adjusting your router’s settings, refer to the official support pages for your router brand. For your convenience, here are links to support pages for some of the most popular U.S. manufacturers: Netgear, Eero, and TP-Link:

Following these steps should resolve the authentication issue and allow your Battery Cam 1 to connect successfully.

Have Questions or Need Help?

If you need any further assistance or run into any issues, our support team is here to help:

Phone Support: Need help right away? Call us at +1 (888) 831-8803 (Monday to Friday, 10 AM – 6 PM PT).
Email or In-App Support: Have questions or need assistance? You can email us at support@kiwibit.com, or open the app and go to 'Account' > 'Request Help' to send us a message.
Submit a Form: Tap the 'Help' button at the bottom-right corner of this page to submit a request.