Cannot Find the Device QR code? – Kiwibit

This article helps you understand what the QR code on your Kiwibit device is for and where to find it.

What Is in the Device QR Code?

Your device's QR code holds two important details: the device model and its serial number (S/N).

Where Is the Device QR Code?

You can find the QR code on the label at the bottom of your device bracket.

Is the QR Code Required for Device Setup?

No, the device QR code is not required for setup, so don't worry if you don't have it.

When Might You Need the Device QR Code?

If Setup Fails: If you run into a problem during setup, the app might ask you to scan the QR code. This helps determine your device model and guides you through the correct setup tutorial.
When Giving Feedback: When you submit feedback, you can scan the device QR code to upload the device model and S/N. This can help our support team assist you more effectively.

What If the Device QR Code Is Missing or Hard to Read?

Don't worry! If your device doesn't have a QR code or it's unreadable, it won't affect its normal use. If you'd like to verify your device details, just reach out to our support team—we're happy to help.

Have Questions or Need Help?

If you need any further assistance or run into any issues, our support team is here to help:

Phone Support: Need help right away? Call us at +1 (888) 831-8803 (Monday to Friday, 10 AM – 6 PM PT).
Email or In-App Support: Have questions or need assistance? You can email us directly at support@kiwibit.com, or open the app and go to Account > Request Help to send us a message.
Live Chat or Leave a Message: Click or tap the chat button at the bottom-right corner of this page. You can chat with us live when we're online, or leave a message if we're away — we'll get back to you as soon as possible.