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How to Cancel Auto-Renewal Subscription?

Kiwibit Support
Updated
Kiwibit Plus currently supports only in-app purchases, and subscriptions can be purchased through Apple Pay or Google Pay. To cancel your subscription, please follow the instructions below based on your device type:
 

For iOS Users: Cancel Subscription through Apple Pay

If you are using an iOS device, you can cancel your subscription through Apple Pay by following these steps:
  1. Open the Settings app on your device.
  2. Scroll down and tap on Apple ID.
  3. Tap on Subscriptions.
  4. Locate the subscription you want to cancel and select it.
  5. Choose Cancel Subscription and follow the prompts to confirm your cancellation.
 
For detailed instructions on how to cancel your subscription, please follow the official guides: Cancel a subscription from Apple
 

For Android Users: Cancel Subscription through Google Pay

If you are using an Android device, you can cancel your subscription through Google Pay by following these steps:
  1. Open the Google Play Store app on your device.
  2. Tap the Menu icon (three horizontal lines) in the top-left corner.
  3. Select Subscriptions from the menu.
  4. Find the subscription you want to cancel and tap on it.
  5. Tap Cancel Subscription and confirm your cancellation when prompted.
 
For detailed instructions on how to cancel your subscription, please follow the official guides: Cancel a subscription on Google Play
 
Note: If you cancel your auto-renewal subscription, you will retain access to the app's premium features until the end of your current billing period. After this period, the subscription will not renew, and access to premium features will be discontinued. However, you will continue to have access to the app's free features, including live viewing, receiving notifications, triggering alerts, etc.
 

Have Questions or Need Help?

If you need any further assistance or run into any issues, our support team is here to help:
  • Phone Support: Need help right away? Call us at +1 (888) 831-8803 (Monday to Friday, 10 AM – 6 PM PT).
  • Email or In-App Support: Have questions or need assistance? You can email us directly at support@kiwibit.com, or open the app and go to Account > Request Help to send us a message.
  • Live Chat or Leave a Message: Click or tap the chat button at the bottom-right corner of this page. You can chat with us live when we're online, or leave a message if we're away — we'll get back to you as soon as possible.

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