This guide provides step-by-step instructions for saving and managing your Wi-Fi information within the app, helping you connect your device more easily in the future.
How to Save Wi-Fi Name and Password?
After entering the Wi-Fi name and password during device setup, you can check the Save Wi-Fi name and password after connection option. By enabling this option, the next time you select the saved Wi-Fi, the Wi-Fi name and password will be automatically entered, eliminating the need to enter them manually.
Where is Wi-Fi Information Saved?
Your Wi-Fi name and password are encrypted and saved locally on your phone. This information will not be shared externally or uploaded to any cloud service, ensuring your privacy and security. Rest assured, only you have access to the saved Wi-Fi details.
How to Remove Saved Wi-Fi Information?
If you no longer want to save a particular Wi-Fi network, you can delete the saved Wi-Fi name and password anytime, as shown below. After that, you will need to manually enter the Wi-Fi password the next time you want to connect to that network.
Have Questions or Need Help?
If you need any further assistance or run into any issues, our support team is here to help:
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Phone Support: Need help right away? Call us at +1 (888) 831-8803 (Monday to Friday, 10 AM – 6 PM PT).
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Email or In-App Support: Have questions or need assistance? You can email us directly at support@kiwibit.com, or open the app and go to Account > Request Help to send us a message.
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Live Chat or Leave a Message: Click or tap the chat button at the bottom-right corner of this page. You can chat with us live when we're online, or leave a message if we're away — we'll get back to you as soon as possible.
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